Frequently Asked Questions

Kezzari partners with trusted courier services to ensure reliable and swift delivery across India. Orders are typically processed and dispatched within 24 hours of confirmation.

Estimated transit times post-dispatch are as follows:

• Within Gujarat: 2 to 3 business days.
• Metro Cities: 2 to 4 business days.
• Rest of India (Tier 2/3): 4 to 6 business days.
• North East, J&K & Remote Areas: 6 to 8 business days.

*Please note that these are estimated timelines. Deliveries may occasionally be delayed due to extreme weather conditions, public holidays, or unforeseen logistical constraints.

Once your order has been dispatched, you will receive an email notification containing your unique Tracking ID and a direct tracking link.

You can also track your shipment in real-time from your Profile Orders page.

Kezzari fragrances are meticulously blended at varying high concentrations, ranging from rich Eau de Parfum to potent Extrait de Parfum.

By tailoring the exact concentration to best suit each specific olfactory profile, we ensure extraordinary projection, complexity, and long-lasting performance on the skin for every creation in our collection.

At Kezzari, we believe in uncompromising quality and craftsmanship. Every fragrance is meticulously developed using premium grade oils and strictly adheres to rigorous safety standards.

Our collections undergo extensive maceration and thorough quality control testing to ensure optimal performance, structural stability, and a luxurious, long-lasting sillage on the skin.

We support safe online transactions denominated in Indian Rupees (INR). We accept Credit Cards (Visa, Mastercard, RuPay, Amex), Debit Cards, Netbanking from major Indian banks, and digital wallets.

We also fully support UPI (Google Pay, PhonePe, Paytm, BHIM) for instant checkout processing.

Yes. All transactions are securely routed through our payment gateway partner, Razorpay, which is fully compliant with the Payment Card Industry Data Security Standard (PCI-DSS) and RBI guidelines.

KEZZARI does not store or process your credit/debit card numbers or UPI PINs on our servers, ensuring your banking information remains completely private and secure.

You can create an account by registering with your name, email address, and a secure password. During signup, you will receive a verification code in your email inbox which you must enter to confirm and activate your account.

For an even faster experience, you can seamlessly sign up or log in with one click using your Google account.

If you ever forget your password, you can easily reset it using a secure 6-digit code sent directly to your registered email.

Our platform uses encrypted JSON Web Tokens (JWT) stored in secure cookies with HttpOnly and Secure flags to safely maintain your authenticated login state.

These secure sessions remain active for 7 days, ensuring you do not have to re-enter your credentials every time you visit. Your session is protected and will only end when it expires or when you explicitly choose to log out.

If you wish to permanently delete your Kezzari account and all associated personal data, you can do so directly from the Account Settings section within your Profile dashboard.

Please be aware that account deletion is irreversible and will permanently erase your order history, saved addresses, and active sessions.

*Please note: Your account cannot be deleted if you currently have an active or pending order. You must wait until all active orders are fully processed or cancelled before initiating deletion.

Once logged into your Kezzari account, navigate to the Orders page in your Profile dashboard. Here, you can view your complete purchase history, track the live status of active shipments, and securely download tax invoices for any fulfilled order.

Yes, our platform allows you to manage an entire Address Book. Within your Profile's Addresses section, you can securely add, edit, and organize up to 10 shipping addresses to ensure a frictionless, one-click checkout experience on future purchases.

Yes. Immediately after your purchase is successfully processed, you will receive an automated Order Received email containing your unique Order ID, a detailed summary of the items purchased, and the delivery destination.

Once your items are ready to be dispatched, you will receive your official Order Confirmation email, which includes your live tracking details so you can monitor the delivery.

Absolutely. Our customer services team can manually generate a secure order for you directly through our system.

Simply reach out to us with your requested items, delivery address, and email. If you are a new customer, we will instantly create a verified profile for you. If you are a returning customer, the order will be seamlessly linked to your existing profile, updating your lifetime purchase history and ensuring you receive all automated email updates.

For complete details regarding our return eligibility, exchange procedures, and handling of damaged items, please review our dedicated Shipping & Returns page.

For complete details regarding order cancellations, eligible timeframes, and modification policies, please review our dedicated Shipping & Returns page.

Kezzari operates an exclusive Rewards Balance system for registered customers. As a gesture of appreciation, rewards are occasionally credited directly to your profile balance.

These rewards act as store credit (1 reward point = ₹1) and can be seamlessly applied during checkout to instantly deduct from your total order value.

Yes, we periodically offer exclusive discount codes. These may include special offers for first-time buyers, seasonal events, or personalized discounts tailored to your account.

Any eligible promotional codes available for you will be automatically displayed and can be seamlessly selected and applied directly within your shopping cart.

Yes! We offer a Refer & Earn program to reward our growing community. When a new customer registers for the first time using your unique referral link, they receive an instant Welcome Bonus credited to their Reward Balance.

As the referrer, you will automatically receive your referral reward as soon as your referred friend successfully completes their very first purchase.

*Please note: The Refer & Earn program is subject to availability. Each unique referral link expires exactly 30 days after generation, and a new link cannot be generated until the existing one has expired.