Privacy Policy

Welcome to KEZZARI ("we," "our," "us," or "KEZZARI"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy details our practices regarding the collection, use, protection, and disclosure of personal data when you visit our website, register an account, make purchases, or otherwise interact with us.

By accessing our website or using our services, you consent to the terms of this Privacy Policy and the processing of your information as described herein. We are committed to complying with applicable privacy laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, of India, alongside global data compliance guidelines where applicable.

1. Information We Collect

We collect information that you voluntarily provide to us when you create an account, purchase products, sign up for our newsletter, or contact our customer support. This includes:

• Identity Data: Full name, age, birthdate, gender, and personal preferences.
• Account Credentials: We authenticate users using email login, verification codes, passwords (where applicable), and supported social login providers.
• Transaction & Payment Data: Details of the items you purchase, saved billing and shipping addresses (including address categorizations like Home/Office), and payment transactions.
• Technical & Usage Data: Internet Protocol (IP) address, unique session IDs, browser type and version, time zone setting, operating system, and details about your browsing behavior on our platform.
• Analytics Data: Analytics data is used to understand website usage and improve our services. Where possible, analytics are aggregated or pseudonymized.
• User-Generated Content & Communications: Product reviews, ratings, support inquiries, and messages submitted via our contact forms.

2. Login & Authentication Policy

To provide a modern, seamless, and secure authentication flow, KEZZARI utilizes email addresses and integrated social logins as the primary mechanisms for account creation and login (which may include secure passwords or verification codes/OTPs).

This authentication information is securely stored and used to authenticate your identity, secure your shopping cart, manage your wishlist, track your orders, and protect against fraudulent activity. We do not sell or lease your credentials to third-party advertisers.

3. Secure Payment Processing

When you purchase products from the kezzari.com, all payment transactions are carried out securely via our integrated payment gateway aggregator, Razorpay.

• Payment Methods: We accept online payments in Indian Rupees (INR) through credit cards, debit cards, UPI, Netbanking, and popular digital wallets.
• Payment Security: Payments are processed securely by our payment partner in accordance with applicable payment security standards. All payment details provided by you are transmitted securely using industry-standard Secure Sockets Layer (SSL) encryption.
• No Financial Storage: KEZZARI does not collect, receive, or store your credit/debit card numbers, CVVs, UPI PINs, or bank account credentials on our own servers. All such data is securely processed directly by our RBI-compliant payment partner.

4. How We Use Your Information

We process your personal information based on legitimate business interests, contractual requirements with you, compliance with legal obligations, and your consent. Specifically, we use your data to:

• Process and deliver your orders, including sending order confirmations, tracking details, and transactional receipts.
• Authenticate your identity when you access your account using your registered email or integrated social logins.
• Provide customer care, respond to support inquiries, and resolve shipment issues.
• Publish product reviews and ratings you voluntarily submit to the platform.
• Manage and track participation in our Refer & Earn program, including assigning reward balances based on successful referrals.
• Send newsletters, curated launch updates, and marketing communications (which you may opt-out of at any time).
• Send automated email reminders if you leave items in your shopping cart without completing the checkout process (abandoned checkout notifications).
• Analyze your purchase history, total spend, and engagement to create internal customer profiles for tailoring rewards and identifying unusual activity or risks.
• Monitor website performance, optimize page load speeds, and enhance the overall user experience.
• Prevent, detect, and mitigate fraud, spam, and security risks.

5. Cookies, Tracking & Session Analytics

We use cookies, web beacons, local storage, and similar tracking technologies to store your preferences, keep you logged in, analyze site traffic, and track cart contents. For more detailed information on our use of cookies, please refer to our Cookie Policy.

6. Data Sharing & Third Parties

We do not sell, trade, or otherwise transfer your personally identifiable information to outside marketing firms. We share data only with trusted partners who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. These partners include:

• Logistics and Courier Partners: Trusted third-party logistics providers to deliver your shipments.
• Payment Aggregators: Secure processors (e.g. Razorpay) to complete INR payment transactions.
• Authentication Partners: Identity providers (such as Google) to facilitate seamless and secure social login.
• IT & Cloud Providers: Server hosting providers, database managers, and transactional email delivery systems.
• Analytics Providers: We use Google Firebase Analytics to understand how visitors interact with our website, which helps us improve our services. Firebase Analytics may collect aggregated, non-personally identifiable usage data and device information.
• Legal Compliance: Government authorities or law enforcement agencies when legally required under the Information Technology Act, 2000, or other statutory rules.

7. Data Security & Retention

We use encryption in transit, secure servers, access controls, and other reasonable technical and organizational measures to protect your information.

Your personal data is retained only as long as necessary to fulfill the purposes outlined in this Privacy Policy, satisfy transaction record-keeping requirements, or comply with statutory limitations under applicable Indian laws. Some financial and order records may be retained longer where required by tax, accounting, or legal obligations.

8. Your Rights (GDPR & CCPA Compliant)

We respect your rights regarding your personal data. Regardless of your location, you have the following rights under our privacy practices:

• Access: The right to request copies of the personal data we hold about you.
• Rectification: The right to request correction of any inaccurate or incomplete information.
• Erasure (Right to be Forgotten): The right to request deletion of your account and associated personal data, subject to legal overrides.
• Withdrawal of Consent: The right to withdraw consent for direct marketing and optional communications.

To exercise any of these rights, please contact our support team at care@kezzari.com.

9. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that such information has been collected, we will take reasonable steps to delete it.

10. Contact Us

For any questions, concerns, or requests regarding your personal data, this Privacy Policy, or how we handle your information, please reach out to our support team:

Email Support: care@kezzari.com
Mobile Hotline: +91 92134 75234

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our operational procedures or compliance regulations. When updates are published, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.