Shipping & Returns

At KEZZARI, we curate our products with precision and deliver them to your doorstep under strict quality standards. This policy details our shipping rates, delivery timelines, non-returnable cosmetics guidelines, and the procedure for claiming transit damages.

1. Shipping Rates & Delivery Thresholds

We provide fully insured shipping throughout India. Our delivery charges are structured dynamically based on your order value:

2. Dispatch & Delivery Timelines

• Dispatch: Orders are typically processed and dispatched within 24 hours of confirmation (excluding Sundays and national holidays).
• Transit Timeline: Estimated transit times post-dispatch are as follows:
  • Within Gujarat: 2 to 3 business days.
  • Metro Cities: 2 to 4 business days.
  • Rest of India (Tier 2/3): 4 to 6 business days.
  • North East, J&K & Remote Areas: 6 to 8 business days.

  *Please note that these are estimated timelines. Deliveries may occasionally be delayed due to extreme weather conditions, public holidays, or unforeseen logistical constraints.

• Tracking: Once your order has been dispatched, you will receive an email notification containing your unique Tracking ID and a direct tracking link. You can also track your shipment in real-time from your Profile Orders page.

3. Returns Policy

Due to hygiene guidelines and cosmetic safety regulations, many of our products (such as liquid cosmetics) are strictly non-returnable and non-refundable once delivered.

However, we may accept returns on certain non-liquid or general-purpose items within the eligible return period, provided they remain unused, sealed, and in their original packaging. Please verify the return eligibility of an item on its respective product page prior to purchase.

Note: When a return is processed and approved, a return processing charge of N/A will be deducted from your total purchase value to cover the reverse logistics and restocking penalties. The remaining balance will be refunded to your original payment method.

4. Transit Damage & Defect Protection

While we utilize double-walled shock-absorbent custom packaging to protect our items, occasional transit damages can occur. In the highly unlikely event that your product arrives chipped, broken, leaking, or defective, we will issue a complimentary brand replacement immediately.

To report transit damage, you must submit detailed photographic and video proof to our customer experience desk within 48 hours of delivery:

• WhatsApp Hotline: +91 92134 75234
• Customer Support Email: care@kezzari.com

5. Order Cancellations

You may cancel your purchase at no cost within 1 hour of placing the order, or before it is processed (whichever is earlier). Once a tracking number is generated and our logistics partner collects the package, the order is locked in transit and can no longer be canceled or modified.

6. Return to Origin (RTO) Policy

When a shipment cannot be delivered and is returned to our origin warehouse by the shipping carrier, it is marked as a "Return to Origin" (RTO). This typically occurs due to an incomplete or unlocatable address, customer unavailability after multiple delivery attempts, or rejection at the time of delivery.

• Prepaid Orders: For prepaid orders marked as RTO, an RTO processing charge of ₹100 will be deducted from your total purchase value to cover the logistics penalties incurred by the carrier. The remaining balance will be refunded to your original payment method.
• Cash on Delivery (COD) Orders: If a COD order is rejected or marked as RTO, your account may be flagged. Repeat RTOs on COD orders will result in the permanent suspension of COD privileges for your account, and subsequent orders must be placed via prepaid methods.

7. Cash on Delivery (COD) Terms

Cash on Delivery (COD) availability is determined dynamically at checkout based on your location, order history, and current store policies. When available, it is subject to the following terms:

• COD Surcharge: A non-refundable handling fee of ₹50 is applied per COD order to cover the additional logistics and cash-collection costs incurred by the carrier.
• 24-Hour Cooling Period: To maintain service quality and prevent misuse, only one COD order is permitted per customer within a 24-hour window. Additionally, if you have placed any order within the last 24 hours, COD may be temporarily restricted for subsequent orders.
• Active Order Restriction: Customers with an existing active (un-delivered) order may not place a new COD order until the previous order is either successfully delivered or cancelled.
• Account Restrictions: COD privileges will be permanently revoked for accounts exhibiting high return rates, frequent cancellations (e.g., more than 5 cancelled orders or 2 Return to Origin orders in the last 30 days), or suspicious activity.

8. Governing Jurisdiction

Any claims, shipping disputes, or legal contentions arising under these shipping and returns parameters shall be strictly governed by the competent laws of India and remain under the exclusive jurisdiction of the competent courts of Gujarat, India.